Refund policy
Return & Exchange Policy
At TheAyatVault, we strive to provide high-quality Islamic jewelry designed to inspire faith and meaning. Please read our policy carefully before making a purchase.
No Refunds – Exchange Only
We do not offer refunds on any purchases. However, we are happy to offer an exchange under the following conditions:
- The item must be unused and in its original condition with original packaging.
- The exchange request must be made within 7 days of receiving your order.
- Customers are responsible for the shipping costs associated with returning the item for exchange.
- To request an exchange please contact us at: theayatvault@gmail.com or +27 67 556 9928
Please include your order number and details of the issue so we can assist you as quickly as possible.
Thank you for supporting TheAyatVault
Disclaimer Policy
By purchasing from TheAyatVault, you agree to the following terms:
Jewelry Care & Maintenance
To maintain the quality and appearance of your jewelry, proper care is recommended.
To help prevent discoloration or damage, please avoid exposure to:
- Water (especially saltwater and chlorinated pools)
- Sweat, lotions, and oils
- Perfumes and harsh chemicals
- Prolonged direct sunlight
After wearing your jewelry, we recommend gently cleaning it with the care cloth provided before storing it. This helps keep your piece looking its best for longer.
Materials & Allergic Reactions
Our jewellery is crafted using a combination of high-quality materials, including stainless steel, premium alloy bases, and cubic zirconia stones, depending on the design.
If you have known metal allergies or sensitive skin, we recommend carefully reviewing the materials listed in each product description before purchasing.
TheAyatVault is not responsible for any allergic reactions, skin irritation, or sensitivities that may occur from wearing our products.
General Disclaimer
TheAyatVault is not responsible for damage caused by improper use, accidents, or lack of care. Customers must follow the care instructions provided with their jewelry.
Product images are for illustration purposes only. Slight variations in color, texture, or design may occur due to lighting conditions and display settings.
For any inquiries, please contact us at: